Evin Hodges

Review of Whitman-Walker Health

While my primary care physician is great, and Whit...

While my primary care physician is great, and Whitman-Walker's services in general are very good, DO NOT get your prescriptions filled at Whitman-Walker Pharmacy, it's a disaster. I've refilled my prescriptions 5 times there, and out of those 5 occasions they have a 100% screw-something-up rate, with those screw-ups ranging from minor time-wasting annoyances (like sending me the wrong quantity) to glaring oversight.

I have to get my prescriptions mailed to me because I live outside DC, and on 2 of the 5 occasions they have just straight up forgotten to ship it out, for no real reason besides human error. On the second occasion I submitted my prescriptions for renewal 2 weeks before my current supply ran out. After 9 days with no updates I called to ask when it would be delivered. The guy told me it had already shipped, and gave me the date it would be delivered. It never arrived, so I called again and the woman who answered said they had never shipped it out because they didn't have my credit card info. This could only have been a lie, because just 48 hours prior they had already charged me for 1 of the 3 prescriptions being renewed in that shipment (the charge had already showed up on my online statement). She also claimed that they had tried to contact me about it, but I had no record in my missed calls or voicemail of them calling.

I submitted a formal complaint to Whitman-Walker's administration the first time the pharmacy forgot to mail me my prescription, and although I got two apologetic phone calls, evidently they've done nothing to improve the system, so I've arranged to have my prescriptions transferred to a different pharmacy.