Sam Hall

Review of Fantastic Services Group

I used them for my end of lease cleaning and was v...

I used them for my end of lease cleaning and was very shocked with the service.
They missed so many things that was on the agents checklist such as walls and blinds and then proceeded to tell me that these items are not included. although i was informed prior to booking that they were included.
The agent even rang me and said there is only one cleaner here when there was meant to be 3.
When i booked, they confirmed that they use the agents checklist which clearly isn't the case.
They now want extra $$$ to come back and do what is required.
They were meant to finish at 11m and when the agent turned up for the 1pm inspection they were still cleaning which prevented the inspection from being carried out.
Worst service, you cant even contact them directly.
Don't be fooled, go elsewhere for cleaning services.