Kimberly Moore Review of Forest City Chevrolet
I purchased a 2015 Nissan Rogue from this dealersh...
I purchased a 2015 Nissan Rogue from this dealership on May 21, 2019. Originally, my husband and I tried to drive to the dealership to purchase the vehicle the weekend prior but we were unable to make it due to an emergency with my son. So I called them the next Monday and explained to them situation that happen and the sales rep Chris advises that they could deliver the car for free since I already had my financing ready to go. I asked Chris right then and there if there was anything wrong with this car. He stated No this car is beautiful, your going to love this car. We proceeded with the deal and scheduled the delivery for next day. When the car arrived I looked the car over good and found that the back of the back seat was hanging off. I told the man ASAP. He climbed in the car and said it s just a snap see. As the seat appeared to be fixed. I signed the paperwork and the men left. My husband and I sat in the car and turned it on and begin just enjoying our new purchase. This was so big for us because we have a 19 month old son and we couldn t fit in my current car. ( my husband is 6 5) so we noticed there were marks on the leather (just dirty or something because it wiped off), crumbs in the cup holders and the cellphone holder, and mark on the top head liner. I told my husband Wow I thought with the money we spent they would at least detail the car. I text Chris the next day and advised him and even sent pictures and got pretty much a I m sorry and that s it. The customer service was just not there! So going forward about a week I notice my back of the seat was coming off again. I looked at the snap he showed me originally to fix it and it was snapped but the other side was still hanging. So I looked for a snap and no snap. Text Chris he stated it s just snap on the back of the seat, he called the local Nissan and they won t charge me to have it fixed. I text back ok great! Then I noticed my Bluetooth hands free phone system wasn t automatically connecting. So every time you turn off the car the Bluetooth turned off and forgets your info. So you basically have to do a Complete set up of the Bluetooth system every time you get in your car. I checked my manual and it said it was suppose to connect Automatically. I also can t get any of my phone contacts on the Bluetooth system either. So I called my closest Nissan dealership and they advise me that it will be $125 diagnostic fee but they could reset the radio and fix the seat for that price. so I called the dealership and spoke with Tom he advised that he would speak with the owner and get back with me. Well this morning I Received a text from Chris stating the dealership is not going to fix either one of them. This completely blows my mind being that I just purchased this vehicle three weeks ago from this dealership and was told that I have a three month warranty on this car. I have been told lies on lies. I will be filing a report against this dealership with consumer affairs and the BBB! I hope your experience is better than mine. Better have a mechanic fully check your car out before you sign that check because once they get the money they are through with you as a customer!

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