Jonathan Hornak Review of Alaska Sales and Service
Since buying my truck in July I've brought it in f...
Since buying my truck in July I've brought it in for 2 issues. Both times, nothing has been covered by my bumper to bumper warranty that I was supposedly getting with the Certified Pre-Owned vehicle. This time there is a shudder in the transmission, meaning something is wrong with the transmission. Being that something is breaking or broken in the transmission I assumed the warranty would cover it. But the tech said that a transmission flush was not covered and that was the first $300 dollar step to finding the issue. So I asked if the transmission was blown would it be warranty and they said yes, but it is clear to me that your dealership would rather let the transmission blow out than to cover a flush that could fix the issue and save it under the warranty before it goes out costing thousands of dollars.
The other big issue I have is that I bought the truck with 31,000 miles on it. The first time I brought it in for something minor they told me that I need my 30,000 mile tune up and it would cost $1,200. Seeing that the dealership owned the truck at 30,000 miles the tune up should have been performed when Alaska Sales and Service owned the vehicle, especially since it was a Certified Pre-Owned vehicle. It was clearly not done, as I ran out of windshield washer fluid 2 days after I bought it and that's on the checklist they gave me for the 30,000 mile tune up. Since I have to pay for all of the repairs to be done anyways, I won't be bringing my business back to Alaska Sales and I sure as hell won't be buying any personal or my company fleet vehicles from you anymore either.
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