Antonio Vernacchia

Review of BMW of Springfield

James is a true professional! I knew exactly what...

James is a true professional! I knew exactly what I was looking to order and what I was willing to pay. I spoke with James via telephone and we negotiated a deal. I came in for 10 minutes to sign paperwork and was in and out. The most simple and painless transaction I have made in many years! Not once did James pressure me to move forward with the deal or to modify my order to add anything.

When the car came in from the port, James called to arrange a convenient delivery time that met my hectic schedule. He even coordinated with the service department to ensure accessories I ordered were installed in the vehicle for delivery.

Wayne in finance was helpful in negotiating a tire and wheel coverage package for the lease (a necessity in the northeast for any BMW with large wheels and low-profile performance tires). He was also very efficient and made the paperwork process at delivery quick and easy.

Mina was very helpful. He walked me through all the features of the vehicle. He showed me how to operate all of the functions and features, and didn't miss anything. Having several BMWs I didn't necessarily need this service, as I was familiar with all of the options ... however Mina was spot on accurate in his review of the car's features and how to utilize them.

BMW of Springfield made leasing our most recent BMW one of the best experiences of the last few leases. We will be back soon to work another deal before the expiration of another lease. Keep up the great work!