Jean-Paul Davoine

Review of Steigenberger Hotel Belvedere,...

A very nice building and superb suites but at the ...

A very nice building and superb suites but at the service level, we are in a good 4 star and not at all in a 5 star (note that the price is also closer to a 4 star). It is really a misfortune for the Swiss hotel industry to see such a leveling down to the European standards of a group that owns 130 hotels.
A huge lack of staff, especially at the restaurant and to take care of the rooms. These are made randomly, at a folk time (when you are asked to check in the time that suits you) ... in 4 days, never the living room of the suite was sucked and the table n ' was never cleaned (to finish we did it ourselves). These are details, but a luxury hotel is precisely the details that are supposed to make the difference ... and here we are far from it.
Only the receptionists are trying to save what can be to give the illusion of a little luxury, and still not all ... a little blonde surly refuses to answer our hello on the pretext that she does not speak French ...
If this hotel did not belong to a group but had an owner present on site, it would be so much more pleasant. There are too many managers who do nothing and not enough staff who really work.
In short, go your way and leave this hotel to the Chinese, they land in numbers in a dying Davos, which dozens of shops are for rent. This city in the mountains has forgotten that it is tourism that makes it live.
My criticism concerns the summer, it seems that in winter the staff is much more numerous ... but it is to check.