We have been with Vivint for a few years now and o...

We have been with Vivint for a few years now and overall pretty good service. Several problems I have had are the batteries went bad the first year of service. I called and they sent batteries ONE MONTH later. That is NOT good service. In speaking with the folks that answer the phones is where I have some other complaints. They seem frivolous and light on responsibilities. They answer like I have bothered them. Our service overall has been good. but I find them very expensive at the same time. Sometimes I have to wait 2-3 weeks for a tech to arrive for service and that is too long to have to wait for security when I live in a high crime area. When contract is up I will seek other companies for better price and service.