robert kramer

Review of The Human Solution

Never write reviews (truly don't) but had to with ...

Never write reviews (truly don't) but had to with these guys. First of all, I did a lot (I mean a lot) of research before purchasing my desk. Customer service was outstanding with Uplift from the beginning. Not only were they easy to reach and knowledgeable about the products, they gave me a great discount just for asking. Once I received the desk (everything in order and well packaged), I assembled. A little more complex than advertised, but clear instructions with video. One of the accessories I ordered was the E3 Crescent Saddle Stool. While very cool looking, it was not right for me. Unfortunately I threw out the box it came in. Figured I would call anyway and see about a return or exchange as I wanted to order a monitor arm. The first person I spoke with (Matt S.) was awesome. Said they don't do exchanges and would look into whether or not I could package and send back the stool. Literally a few minutes later I received a great quote for the arm (10% off) and an answer from Matt that I could return the stool for a full refund and they would send a return label. Then contacted by Timothy F. from the Returns Team a few minutes later. Awesome customer service and very professional too. Timothy said no worries, they would just refund the price of my stool to my credit card and I can just keep the $90 stool or donate to my favorite charity! As a business owner, I really appreciate professional customer service. These guys are great! I will definitely be recommending them to everyone I know!
...oh, and one other thing, the desk and other accessories I ordered are fantastic, well made and look great.
Rob~Wild Oceans Inc.