Our return visit in 9 months was disappointing. ...

Our return visit in 9 months was disappointing. Room had bugs, was dirty, pillows and bed were very lumpy. We awoke with body pains. There was duck poop everywhere. Food at breakfast was cold and too peppery. Jacuzzi was a dirty disaster ! Worse thing I wasn't offered a refund or partial refund or a change of room either! Now we are sorry for returning. Maybe we should have seen the room with a pool in it. We feared it would be smelling like chlorine in the room.