This would have been a 5 star post had my vehicle ...

This would have been a 5 star post had my vehicle not been returned smelling disgusting (similar to cigarettes).

Reason for service - Dashboard warranty.

I took my vehicle in for the 1st inspection of the sticky dashboard. The two services reps were very attentive and quick to notice the defected dashboard and set me up for the replacement. They took care of me right away and provided a vehicle rental.

Upon my pick up I immediately smelled the horrible scent. I went to the service rep and asked if the mechanics were allowed to smoke in the vehicles. He stated none of his mechanics smoke. Then he went on to say that it must be the smell of the new dashboard rubber material and that I should use laundry sheets to help eliminate the unpleasant smell. I gave him the benefit of the doubt and went home. My sister recently had the same dashboard replacement (bec we have 4 Toyotas in the family) and I verified if she too had the smelly problem.
She did not have this problem.

Has anyone else had this problem?