HJ Yang

Review of Bill Dube Hyundai

I'd like to start by saying that I've been here mu...

I'd like to start by saying that I've been here multiple times and have had no issues. I'd like to share my experience this time around. Unsure if the personnel has changed or maybe just business was lacking due to the pandemic this year(2020).

I scheduled an appointment for an oil change only. Once I arrived, everything was as normal. They took the vehicle and I went straight to the show room floor and then to the waiting room to wait while the vehicle was being serviced.

After a few minutes, I was notified by the service advisor I need to have the following items replace, or serviced as well. I have included the picture of what they recommended. Some of the items recommended to change/service was the cabin filter and engine filter. I had replaced these items myself on July 17th(Ordered the parts from Amazon). They didn't bother to even check to see the condition and just recommended that it needed to be urgently serviced. I declined the services and asked to just proceed with the oil change.

After the oil change on the paper work it states that the Mileage Out was at 104,666 miles. The return sticker for the next scheduled oil change reads 108,416. Everytime I've had an oil change, they recommended 5,000 mile oil change intervals, just as the service manual from Hyundai suggests and the service reminder on the vehicle goes off ever 5,000 miles reminding to get service. They are asking me to return by 3,750 miles. Unsure if this is a Typo or just negligence but I will not be returning at 3,750 miles.

When asking the service manager regarding prices- He very quickly mentioned with whats going on now, they need to make up for lost business. He also stated that when people only come in for oil changes - the prices had to be increased - because they cant make money.

This is why the Dealership / Service is hard to trust. For a brand that is growing and has come out with the Genesis Brand that sells $65k+ cars this particular location is not qualified to sell these higher end models. This type of service hurts the brand that is continuously growing.

I've included some images to show the actual numbers/mileage i mentioned above.