I thought I would give them a try... Seen the comm...

I thought I would give them a try... Seen the commercials and read some of the reviews. Very disappointed with the service technician and follow up service. He came out late on the scheduled day due to dispatch giving him the wrong number. He installed the water heater and didn't bring a pan for the bottom. The expansion tank he installed was faulty and he said he would come out the following Monday to install another one... He never showed. I called and left a couple messages on Monday and Tuesday as he instructed me too. He left a voicemail and instructed me to call scheduling which I did. I scheduled it for that Friday after 1:00PM of course he showed up at the very end of the day and installed the tank. He then asked when we would like to schedule the City Inspector to come out to inspect the work and ensure it was up to code, we agreed on the following Tuesday. Of course we had to be there from 8:00AM until he showed. at 2:00PM I decided to call TLC and verify that the Technician called it in... Well he never did! I have wasted a total of 12 hours of MY TIME in the LACK of communication by the technician. I still have yet to have my Water Heater Inspected due to me trying to find time to do so. I will NEVER use this company again or can comfortable referring any business to this company.