Awful management - the only thing they couldn't sc...

Awful management - the only thing they couldn't screw up was the beautiful view!

Elevator to room - pitch dark with no working light; took 36 hours to fix!

Noodles Bar (part of all inclusive) - Ran out of noodles over an hour before closing TWICE. the last day, they were short of 50% of the items by 4pm and they opened at 3pm. They wanted you back to the normal restaurant that sold burgers, sandwiches, etc!

Fan in room - when it was on medium or high, it could fly off the ceiling at any moment as it shook violently. Brought to staff's attention all 3 days and nothing done except writing down the information at front desk each time like they were truly concerned; then again nothing.

AC in room - keep the TV on so you don't hear the roar at night.

Don't upgrade to an Ocean Room - they insisted our room was Ocean room because we have Bay view and over a mountaintop, there was a glimmer of the ocean.

Bartenders and regular staff were very friendly; but manager was awful and couldn't care what your problem was; just wrote it down knowing eventually you are leaving!

This is my first review ever; so it was worth my time to alert others of the pending problems you will get. Great views, nice pool, nice regular staff. Awful management.

If someone bought them out, it would be paradise.