Bree Flanigan

Review of Jumeirah Essex House Hotel

The hotel was beautiful and the service was excell...

The hotel was beautiful and the service was excellent! I did leave something behind at checkout though and they said they can't find it in the room. I know exactly where I left it and it was super sentimental to me, that's too bad. Also, we were calling an Uber to take us to Newark Airport and the doorman suggested taking one of the available black cars that were waiting. We declined and said Uber is cheaper, so he says he'll have them match the Uber rate (which was $61). We said ok and took the black car, who charged us $140 at drop off and demanded cash only - which we didn't have. So he says "well if you use a card I'll charge you even more." We obviously didn't have a choice, we had to pay but it was super disappointing. Really put a bad taste in my mouth wondering if him & the doorman were in on this scam. My suggestion to others, take the Uber where the price is upfront and cannot be changed - those black cars lined up outside are predatory and unfair.