Years ago I bought, I never had problems, excellen...

Years ago I bought, I never had problems, excellent until today I have a purchase problem, the product did not arrive, the purchase does not appear in My Purchases ????, nor the histories ????? disappeared ???, I also cannot communicate to resolve this issue because all the answers are tabulated, if yours does not match, you went. Everything excellent while you buy and receive the day you come to a problem. Give and sing to Gardel, I'll see how I solve this issue. Unfortunately time is wasted by ME.