Decor, ambiance were great. Rooms are small, but ...

Decor, ambiance were great. Rooms are small, but to be expected in Miami. Staff were really friendly. Reason for 3 stars is the overall management. Little things like no towels both days of our stay because they were out. But what got us was one of the two main elevators was not working and it's a peak week so it caused delays for everything. 10 minutes at least to get to room which is an eternity when you're waiting for elevator. Bell hops couldn't get up and down, elevator was always full would have to wait for second. Not to sound high maintenance, just supporting our feeling it wasn't the best managed, we never saw anyone working to fix it. Anytime I'd expect a hotel to be on top of these types of thingsbut at 400- 500 a night, it's a must!