Our Homestead trip was a wedding gift to my husban...

Our Homestead trip was a wedding gift to my husband and I. The weekend that we had taken off of work to go for our honeymoon, we get a call an hour before departure saying the heat was not working so we would have to reschedule. Trying to reschedule was very difficult. We left several messages and no one got back to us. When they finally did, my husband and I took off from work to go. Our first experience when we got here was a $300 credit card charge. No explanation as to why this money was charged, given our trip was already payed for. Our room was 82 degrees the whole time. Our thermostat was broken, yet nothing was done about it. Being woken up every hour with the air conditioner making a loud popping noise and sweating throughout the night really put a damper in our trip. As we are checking out, there is still no explanation as to why $300 was charged to our account. We most likely will not be staying here again.