Mercedes Matthews

Review of Intercontinental Hotel Buckhea...

We came down to Atlanta for a long weekend, using ...

We came down to Atlanta for a long weekend, using points for one evening and paying for the additional two nights. Upon check-in, we were greeted by Xi I believe her name was. She was awesome! Very personable and got us into our 16th floor room without any problems. What a view!!!

The room itself was great... clean, comfortable, amazing views, a soaking tub and separate shower. The bath amenities are SO nice!

We received a survey while we were there and opted to fill it out. Giving honesty (the pillows were way soft and we had really noisey neighbors at 2am) we sent the survey in. Not even an hour later we received a call in our room (!!!) asking if we preferred to have our room moved - and they sent up firm pillows. Talk about service!

We also had to get a package delivered during our stay and they handled it with stellar communication. The only downside to our stay was there was no SPF provided in the rooms and none available in the gift shop or onsite spa. We had to walk down the street to a local CVS but that was only a minor inconvenience. The pool was awesome with really comfy lounge chairs & a poolside bar.

When we come back to ATL- we will be sure to stay here. Thanks InterContinental for a great stay!