Ryan Pettit

Review of Waytek, Inc.

I ordered a small circuit breaker for a project, a...

I ordered a small circuit breaker for a project, and their shipping department screwed up my order by charging me about $50 to mail a 3 ounce breaker, without checking with me first about the high shipping rate. They said that they use UPS as their default shipper and that was the rate. BS! The USPS would have only charged $6.73 for the same service. I called to complain, and the girl I talked with on the phone took no responsibility for their error nor showed any empathy. Only after threatening to refuse the package and then charge it back via my credit card did they decide to rebate 1/2 of the shipping cost to get it somewhat more inline with reality.

BOTTOM LINE: Be careful ordering from these guys on their website. They do not pay attention to common sense when they ship. They determine the shipping price after you place the order so that they can use the most convenient shipping for them regardless of the cost to the customer.