Kelsey Kole

Review of Neurology Associates, P.A.

So I ve visited this office for my own medical nee...

So I ve visited this office for my own medical needs in the past and everything was okay, but recently I recommended my boyfriend to this office and it s been a pain even trying to schedule an appointment. He physically visited the office over a week ago with all medical records but one. He was asked to have the previous medical office fax over his records (which he did while still there) and instead of the receptionist checking and verifying that she had received the documents so that she could schedule him she insisted that they would call him to schedule an appointment. Not only that but she was also rude and seemed as if she was in a rush. A week goes by and we haven t heard anything from the office so I called myself to try to reach someone and also inform management of his experience. I was told by another receptionist to leave a voice message for the supervisor instead and she would get back to me even after I asked could she schedule his appointment while over the phone and had they received the last doctors record document. No one knew any information. I left the message for the supervisor and again... still haven t heard anything back. I m not sure what s happened in this office recently but customer service and communication has went down drastically. Unacceptable especially considering that I ve recommended people to this facility!