Absolutely disappointed for many reasons. Stayed t...

Absolutely disappointed for many reasons. Stayed there for 3 nights as part of our engagement holiday. Many things was wrong from beginning to end. As a AccorHotels Member I travel around world but because of COVID we can t go Overseas and also want to support our country I decided to pay most expensive property in Port Douglas in AccorHotels website. I wasted our money and they ruined our holiday. Of course we shared our experience with friend and family and they decided to NOT stay at this hotel.
When we checked out I talk about some problem with a guy call Harry on front desk. He stood up silence and right to the end said I m sorry do you want to talk to General Manager? I said not now he will read my survey soon. As a upset customer of course they didn t send me survey because they knew I bring their NPS down with my feedback.
Any ways they only nice thing we enjoyed was chatting with restaurant staff she was South American I think her name was Maria. She was so honest and sweet.
We will go back to Port Douglas with all friends and family but definitely not to this hotel with this service. Shame.