Ordered a phone from them - supposed to be dispatc...

Ordered a phone from them - supposed to be dispatched within 7 working days. On day six, advised that it will be another week until it can be dispatched. Try to contact them as needed it sooner and cannot get through as they have so few staff on the customer service line. Cancellation request then takes another 2 days and another 14 days to process the payment. Overall a really disappointing experience.