We recently had our wedding at a venue in Sedona, ...

We recently had our wedding at a venue in Sedona, AZ that required some travel time for the caterer and unfortunately, it didn't go as expected. Prior to the event, we had several meetings to discuss our concerns (tipping, wait lines, adequate staff) only to find that on the day of, all of these became a reality. A majority of the staff present appeared as if they simply didn't want to be there and this was more than evident in their attitude towards the guests and the handling of contractual obligations. Aside from the long wait lines at the serving stations and bar, it took our wedding planner's intervention to ensure champagne was poured and tables were bussed, both obligations of the caterer. With this vendor being the most expensive aspect of the wedding, we were thoroughly disappointed with their performance and would discourage others from considering them on their special day. After the event and numerous conversations with the owner, we were provided a portion of the fees in return for the lack of service. This was a a helpful gesture but if provided the choice, we would have preferred that they simply fulfilled on the promises thus avoiding the situation altogether.