I have used their rental vehicles when my vehicle ...

I have used their rental vehicles when my vehicle was getting repaired on an insurance claim. The woman behind the desk wasn't the friendliest and never showed me anything about the vehicle I was borrowing. I have had better service in past from them. When I brought their rental vehicle back, the gentlemen were very nice. Normally they have pretty good service. And...i don't drive a Ford product but the new explorer they gave me as a rental was awesome.