I have to express how disappointed we are with #Ca...

I have to express how disappointed we are with #CaesarsPalace.

A month ago Deanna and I booked a suite for our reception, and when we came to check in, the front desk told us that our room was not available. Apparently they downgraded our suite without a telephone call or notification. When we called last week to confirm all of the details, they said we were booked and were going to have no issues.

During the 45 minute conversation at the front desk, they said a couple things and then backed out of what they said. One point that they mentioned, is someone wanted to extend their stay. When we asked why that person isn t moving to another suite, they then said that they didn t mean that is what happened and it was only an example of what could have happened.

Completely disappointed that a company would issue a confirmation number for one of the nicest rooms in the hotel, to simply wipe that reservation off of their books.

I felt like I was in a sit-com at the checkin desk, while we were in full wedding attire, explaining to the lady how a reservation works.

I would not recommend the rental of any of the suites at Caesars Palace. Completely unprofessional.