Bill Dwoinen

Review of Fletcher Jones Mercedes Benz C...

Stay Away from the 2016 GLC! My lease is about to...

Stay Away from the 2016 GLC! My lease is about to end and i will be returning the car to the dealership. The 2016 GLC has been a disaster and still is. On paper, the car will look amazing and my car will have about 15,000 miles on it but stay far away! There was a manufacturer issue with the breaks and they still squeak to a point where it s embarrassing to back out of someone s driveway, especially when it s cold out. Yesterday, because it was cold it was 4X worse then usual. Nobody seems to have an answer on how to fix it, although it s safe it s annoying and not something that should happen with a brand new car. There has also been close to if not more than a dozen recalls on the car.

It has been beyond frustrating that I leased a brand new, high end brand car and there is an issue with you. My frustration has come through in communication because nobody seems to have an answer or wants to take ownership for it. What made it worse was that a sales manager forgot to remove me from an email he sent to another co-worker mocking me for not being pleasant. If they had to deal with what I had to deal with, they wouldn t be pleasant either. I had 5 different people ask me if I wanted to lease another car, but nobody call to apologize for the pain this has been or offer a solution.

I am sure other cars are great and this is the outlier, but stay far away from the 2016 GLC!