I am 80 yrs old and this is worst experience I hav...

I am 80 yrs old and this is worst experience I have ever had with a service dept.. The car was towed in Sat. morning the 3rd of Aug. Made sever calls and visited twice and was told different stories each time.I called Fri.the 9th of Aug. and was told the car would be ready on Mon. the 11th ,called again on the 14th.and was told the car was ready but no one had called to pick it up.