S DeCaro

Review of Burns honda

I posted a 1 star review on 2/5/2021. I received t...

I posted a 1 star review on 2/5/2021. I received this public reply, which I responded to via message giving details and a reference number.

"Laura, I sincerely apologize for your recent service experience here at Burns Honda. I am working with my Service Team to look into your visit and see what we could have done differently. Would it be OK for one of our Service Managers to reach out to you via phone and is there a best time to reach you? We would appreciate the chance to see what we could do to make this right. Sincerely, Jim McCormick, General Manager/Vice President."

It's now 2/15/2021, over a week later and nobody has contacted me. So, this reply from Mr. McCormick seems insincere. To the public or anyone reading this review, it "appears" you care about my experience but the lack of follow-up only confirms my disappointment with Burns Honda.
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In response to:
"Hello Laura, unfortunately your reply was not received via Yelp due to the Yelp's messaging/notification settings. Our Service Management team will contact you today on the phone number on your file. We apologize for the miscommunication."
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REPLY... except I posted the identical review and Mr. McCormick posted the identical response to it two times, on two platforms: YELP and Google. I had no reply to either one.