Sorry to post a negative review, but having bought...

Sorry to post a negative review, but having bought tickets for Lauren Daigle months in advance, when we arrived at the venue last night, we were made to queue for an hour in the cold and rain - along with hundreds of others - before being allowed into the theatre. Also the tickets were un-allocated seating, which meant that our group of 8 couldn't sit together and we had to split up. We couldn't have got there any earlier! Why can't the tickets be for numbered seats? There are seats and they all have numbers, so why make it so complicated? Enjoyed the show but the overall experience at the venue was really poor. Sort it out!