Was informed that our room was not ready and had t...

Was informed that our room was not ready and had to wait. My baby was fussing and thus we urgently needed the room. Asked the staff at le bar multiple times about our room but nobody responded to us. Ordered 2 macarons and it took 20 minutes to arrive. After an hour, I had to carry my crying baby back to the reception counter to ask about my room, and to my dismay, my key was readily available at the counter but none of the staff informed us at all! Was truly disappointed with the service. We booked the junior suite but was met with poor air conditioning. Asked for help but the maintenance guy took more than half an hour to arrive. He tried to fix it, but it was not any better. We expecting better hospitality and facilities, will not return again.