Traded in a vehicle in August (it is now November)...

Traded in a vehicle in August (it is now November). They deliberately left an unpaid balance on my credit report and have not sent the pay off check to the bank. Ash was very unprofessional and has been giving us the run around. He has not returned my calls nor sent out the pay off check. Credit score dropped due to the unpaid balances they left on the traded vehicle. Do not shop here. You will get scammed one way or another.