This is the worst hotel ive ever been to in Hurgha...

This is the worst hotel ive ever been to in Hurghada. I know there is corona and all the issues going on, but me and family decided to stay here since they opened and they have a certificate from the government. They have no respect for the guest by any means, when we first came they gave us 2 rooms that had no electricity and not clean, actually we found a lizard in the room we tried to contact them but they had no response for an hour, after a fight they gave us 2 beautiful rooms that were suddenly available. We paid for all inclusive when we asked for a bottle of cold water their response was sorry but we dont have, come and check in 10 min. I came after an hour on the pool area, beach and lobby still no water, they said we can only give you cups, like really small cups, in this hot weather and a guest thats what i get, after a big fight the manager of food and beverage told me they are saving for cost reduction issues, we went to the same place that ive asked for water, and guess what they have thousands of cartons and they refuse to give to people. And now when we were having dinner we asked for 2 bottles of cold water , they gave us one closed and the other one was filled from the tap as if they know to fool us.
I don t recommend this hotel to anyone from anywhere. Had to go to the reception over 5 times just to get the room keys, not the spare ones.