V

Vanessa Kelly

3 years ago

The room was nice as expected for a 4 star but at ...

The room was nice as expected for a 4 star but at double the price at event pricing the service was terrible. the room service only delivered half of the order and by the time they brought the rest the other half was cold and they bring one set of cutlery for two meals how poor is catering management. Also the hall ways were incredibly hot with no air-con, really in a 4 star! The carpet in the halls did not look like they had been vacuumed in a month the only good thing about the service was the receptionist who checked us in and out she was lovey. Don't say hey they were busy because of the events that were on they knew about them well in advance they should have been prepared. This is simply poor management. See the the photo of something that should have been vacuumed up and this was on the 16th floor.

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