Christina Looney

Review of Triangle Veterinary Emergency ...

If I could put zero stars I would. I've never been...

If I could put zero stars I would. I've never been treated so rudely by "nurses" in my life. My roommate called 4 times yesterday to try to get a refill for her dog that she needed me to pick up because she is out of town. She was told call back later, the prescription will be ready after 3, called to make sure at 3-oh we've been busy it isn't ready yet and then finally at 4:45 I decided just to go there to see what the issue was. Plus bad storms were coming so I didn't want to be out much later. I come in and I'm very politely and with a smile on my face I say hi I'm here to pick up a prescription for Chiffy and was instantly met with hostility and told I don't know why you're here the doctor hasn't even agreed to fill your prescription(yet they've already ran her card and got the money for it that morning). Shocked with that answer and the hostility behind it, I explained well my roommate has been calling all day and was told the prescription will be ready after 3, she's actually on the phone right now. I was interrupted and talked over multiple times before I could finish that sentence. The response was just as rude and hateful and they said well if you want to wait until they get off the phone we'll see if the dr even wants to do it. At this point we're under a tornado WARNING and my dogs are home alone I said no I'll try again tomorrow. As I'm walking out the door I can hear the two nurses talking about me. I called this morning and was told to call back later, So I called at 12 because this isn't our usual vet and no one told me they were going to close at noon on my first call. So once I called back, I was instantly met with the same rude hostility as I was yesterday , which leads me to believe that Diane must be the person that was so rude to me yesterday seeing how she instantly treated me like garbage when I called this afternoon . Her response to me wasn't oh I'm sorry for the mix-up, no nothing like that. As soon as I said yes I'm just calling to check on the prescription for chiffy the response was , we told you yesterday to wait now we're closed. To which I was very shocked that that was the response I was given. This dog is on an antidepressant to which you're not supposed to discontinue use . Thus the whole reason we were trying to pick up an emergency refill because I am not the owner of the animal, the owner is out of town. Had we been told at 9-10am the day before that they couldn't help us we would have tried somewhere else. Instead This is how we were treated. And the only one who is gonna suffer is an innocent and helpless animal. Because I'm sure since Diane felt comfortable enough to treat me this way, a stranger, she obviously is allowed to act this way on a regular basis. So I'm sure no consequence will come to her or this Clinic. Even though it should! this woman should not be allowed to work with animals that cannot defend themselves if that is her behavior to people. She obviously needs to be in another job, because this is not the one for her. I'm Completely stunned, this is unacceptable and honestly shocking. I hope others see this so they can avoid the abuse I received because if She is that way with me, I can only image how she is with a sick or injured animals.