MICHAEL CROYLE Review of Toyota of Seattle
First, it s important to know that I have been lea...
First, it s important to know that I have been leasing and purchasing vehicles on the east and west coast for over 25 years. My first customer experience with Toyota of Seattle (TOS) was in 2010, when I purchased my first Toyota Tacoma TRD. Over the past 8 years, I have continued to do business with TOS due to the dealerships outstanding customer service in sales and maintenance. As a TOS customer, you are guaranteed NO slick sales gimmicks, pressure or manipulating ploys to purchase their vehicle. YES, just great customer service with honesty and ease.
Most recently, I stopped into Toyota of Seattle to inquire about a new 2018 Toyota Tacoma TRD which was on display outside in front of the dealership. When I walked into the showroom, I was greeted by a friendly sales associate who said if you need any help or have any questions, please let someone know . I asked to speak with the sales manager (Joyce Kroeger). Within a couple of minutes, Joyce was available to talk with me about my interest in trading in my 2016 Toyota Tacoma SR5 for the 2018 Tacoma TRD sitting in front of the dealership. I asked Joyce if she could run the numbers for a lease or purchase option based on my current credit score. I also stated a ballpark figure in terms of a monthly payment amount if we were going to move forward with a trade-in today.
Additionally, I explained that I only had a few hours due to a dinner engagement, so I did not have a lot of time hanging around the dealership. I had some general questions about the equipment options on the 2018 Tacoma TRD, so Joyce introduced me to Kel Sadiku, who is an experienced sales associate. Kel was able to answer all my questions while Joyce was working on appraising my 2016 Tacoma, calculating monthly payment amounts for a lease and purchase price. It took Joyce less than 30 minutes to come back with all the information I needed to make an informed decision.
Based on the information provided, I decided to go with a 36 month lease with the option to purchase or refinance the 2018 Tacoma at the end of the lease terms. When I gave the OK to proceed with the paperwork, it took less than 90 minutes to run my credit, prepare the contract, detail and register my new truck and drive off.
I would highly recommend Toyota of Seattle to anyone who is looking to lease or purchase a new Toyota vehicle. The customer service at Toyota of Seattle is second to none!
Michael Croyle
Seattle, WA
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