Shelby-Lynn Dunbar

Review of Saffire Blue Inc.

I don't know who is giving this company a 5 star r...

I don't know who is giving this company a 5 star review but Saffire Blue is not worth a single star. WORST company I have EVER dealt with and the WORST customer service. DO NOT BUY FROM THIS COMPANY - I never will again. Saffire Blue needs to make some serious changes to how they operate and the customer service they provide. It's ridiculous. I wish I read the reviews before placing my order because they are all accurate.

I sent an email prior to even placing my order, enquiring about some products. I didn't receive a reply until 16 days later! After a week of placing my order, I sent an email asking for any updates on when my order would be processed. A few days later with no reply, I called and was told I can't talk to anyone on the phone, only email. What kind of customer service is that if no one is even promptly answering emails? 9 business days after placing my order they still had NO IDEA when they would be processing my order. They even stated that although my items I purchased were in stock, "we cannot guarantee they will be in stock once your order has reached the front of the processing queue and is being packed for shipment." That's not how a proper company operates...

I ended up going through PayPal to get a FULL REFUND on my order. PayPal even froze Saffire Blue's account. I suggest anyone to do the same thing because you will get no where speaking to Saffire Blue and will be charged a 20% "re-stock fee" anyways if they even let you cancel your order - because they wouldn't let me. Choose New Directions Aromatics or Botanic Planet, fast and great customer service.