Stephnie J

Review of Heathman Hotel Portland

Great location. Rooms are updated. Comfortable bed...

Great location. Rooms are updated. Comfortable bed. Valet was friendly. Text concierge was a nice touch.
The lady on the phone when we called to inquire about early check in was extremely rude and unhelpful. When we arrived they said a room was not ready and they would call us. They never did. Front desk staff was prickly and seemed irrirated that she had to answer questions.
No one informed us of the construction going on when we booked. 8am we heard drilling.
The room looked nice but is small and smelled like paint fumes and chemicals. You can not open a window as it's nailed shut. There is no coffee in the room. No fan in the bathrooms and they are SMALL.
We will not be back for this high price.
Friendly and helpful staff would have changed my mind.