The room was beautiful, the View was amazing, and ...

The room was beautiful, the View was amazing, and the beds were comfortable. I would have left a 5-star review had it not been for my last night there. I had arranged for a wake up call and a taxi to the airport the night before. Neither were taken care of. Fortunately I woke up on my own at 4:15 a.m. and managed to ride along in another hotel guest's Uber. I expected something, even an apologetic phone afterward to acknowledge their neglect. My stay was 3 months ago and I've never heard from them.