Veterans office here is terrible at doing their jo...

Veterans office here is terrible at doing their job. Although they say they are a military friendly school their lack of work ethic and knowledge about the GI bill and other entitlements is extremely disappointing. They take forever to do anything, anytime you have a question their first response is "I don't know" or they just give you a phone number to call the actual VA. What is the school paying them for if they just hand out phone numbers to call. So far they have not proved to me that they can adequately help veterans.