Kristan Wolf

Review of Banner MD Anderson Cancer Cent...

I called to request an appointment with a specific...

I called to request an appointment with a specific doctor. The receptionist, without knowing me or my full medical history decided I have to see someone else. Someone not covered by my insurance. I made an appointment anyway and she said she would email me directions and anything else I need before the appointment. I've not received an email four days later. I've been calling for three days and NO ONE will pick up the phone, except the overall receptionist who can't help me except to transfer me and place me on eternal hold with the area that won't pick up.
And on top of all that, they are making me go in an HOUR early to "talk to financial" before my appointment. Even though they say they are contracted with my insurance and they have verified my coverage - and I have a set copay for this appointment. In the middle of a pandemic, flu season, and with my compromised immune system.
If I ever get an answer as to WHERE I am supposed to go, I'll write another review of that. There service is the worst.