Ronnie Gustafson

Review of Miller Chevrolet

Here's the email I sent the dealership after havin...

Here's the email I sent the dealership after having been there.
Miller chev.
I was there today because of a service bulletin. I understand that there has to be diagnostics done first to prove its applicable and costs were stated up front from $65-130 if it turns out not to be part of the service bulletin. When diagnostics were completed, I was told that if the vehicle didn t have a certain code, that the service bulletin wasn t applicable. That s fine. But if it requires a code, tell me this up front instead of continuing to investigate. I was there for the service bulletin only and I could have done the rest of troubleshooting myself. The service person then showed me 1 spark plug and implied that they hadn t been changed. They were changed and I had a receipt at home from the prior owner showing this. I d stated it in my initially complaint and at the desk. So I stated this to the person telling me this and they implied there was to much corrosion for this to be the case. He then offered to replace all the plugs for >$500, a fuel system flush, and a crank case flush. I declined. I then went and bought new plugs $75 for the GM ac delco plugs recommended. And changed them myself. Turns out the #7 plug was the only bad plug. The rest looked great. So I went back to my receipt and it shows under the description that only 1 plug was pulled, the vehicle was scanned, and it was noted that I was 2000 miles over on an oil change on the receipt. No one bothered to look at the sticker in the vehicle from another gm dealership showing last oil change just 1000 miles prior or bothered to pull more than a single plug. So I m really doubting this company. I went to miller chev because I d heard good things from others and had purchased parts there prior. I m highly doubtfully to recommend or ever return here.

To me the worst of all was I was charged the max quoted price of $130 basically for a vehicle scan and to have 1 spark plug removed. Plus now its noted that I m over on oil changes to my account due to poor observation from the tech or service person. On top of that, I was tried to be sold on changing ALL the plugs, a crank case flush, and a fuel flush that weren t needed. And the service tech even stated when I asked if I could purchase crank case or fuel system flush myself that only a certified mechanic can do it . Funny how only a certified mechanic can dump in oil flush, run it for a period, and change the oil. And if you look at the recommendations from GM per their service bulletin 04-06-01-029E, GM specifically does not endorse or recommend engine crankcase flushing for any of its gasoline engines.

Plus I changed the 1 spark plug and it ran great. Somehow a plug went bad out of the 8 replaced less than 4000 miles ago.

This is the reason I stopped going to places like Midas, jiffy lube, or other chain places. They always try to upsell you, sell you something not needed, or even tell you good equipment is bad. I m disappointed in your service department and the company as a whole for the tactics used and poor service.

Thanks for charging me the max you could and proving your company as a sales department and not a service department.