Leah Ballance

Review of Midlothian Honda

I come to this location all the time for my auto n...

I come to this location all the time for my auto needs but this tine was terrible. I waited 40 min to have my car released to me though I received a call that side of it was done. When I arrived I paid for my repairs and was told they would run it through the wash and bring it around. Well 15 min pass and I asked the gentleman who checked me out had they forgotten about me. I then noticed my car pulled all the way to the front outside of there drop off zone. I told him I could see my car and it's location but he said if it was up there then it wasn't ready yet. I then waited another 15 min and my car had not been moved. I sat down after walking around a bit beside a gentleman who seemed to be experiencing the same frustration. He asked me do I usually receive good service here. I told him I did but today things were all out of sorts.I also told him that they usually provide great customer service and you usually in and out but today was different. I sat another 5 min before the associate who checked me out saw me still waiting and asked to see my paperwork. He said that the paperwork had me marked as ready to go.he then asked to take the paperwork and walk outside and down to my car.he came back in and said that the keys had been in my car the whole time and that it was ready for me. I was beyond irritated since my car had never moved the entire time I was there. There seem to be some type of miscommunication which led to me being late to my next appointment. I really enjoy coming there but I will not tolerate another experience like that. I hope they work on the communication before my next visit or else that might be my last.