Booked a room for April 9th and 10th. On the driv...

Booked a room for April 9th and 10th. On the drive up we saw that the road was closed due to a rock slide. Called the hotel and after 5 attempts finally got someone on the phone who was very nice and agreed to cancel our Friday night with no charge. So Saturday we attempted to make the 3 hour drive up again unfortunately to only find the road closed again. 6 hours later we arrive. I find out the checkout is 11 am. I ask if my status on Bonvoy which always gets me a late 4 pm checkout is okay. I m told they don t honor any status from Bonvoy which is surprising since they are the same company. I ask for an hour or two extra for a late checkout and am told no but to come back down later when another manager is on duty. I do just that and after waiting a very long time for a response I am told no again. I ask if they are full for Sunday and they respond no and ask me if I would like to book a room for another night. So they could give me a late check out for an hour or two but simply don t want to. Even worse I am also informed that I m going to be charged for Friday night as well as they have no record of me every calling in and canceling on Friday. I would never recommend this hotel to anyone as the management does not seem to care at all about their guests or they experience or their loyalty. Oh and I asked for the general managers email to register my complaint and was told I d have to call back to get it.