Pretty bad company guys. At least in my humble lit...

Pretty bad company guys. At least in my humble little opinion, I would recommend not signing up with Vivint. Basically our install technician decided to leave before finishing the job yesterday. He took off our old thermostats, put in the new Nest thermostats, but didn't bother hooking them up. Didn't realize that until late last night. He also left a nice mess for us to clean up. Also didn't install the 4 glass breaking monitors we paid for. On the plus side, I think all the doors sensors were completed and wired to the main panel. So I guess that's a positive?

Okay, so you can't always control all your employees and what they're going to do. Maybe he was just one bad apple. That was not the problem. This morning I called Vivint and asked for someone to come back and please finish the job. To my surprise the customer support person I talked with (who was very nice) said they could not have anyone out to our house for another 3 days. That's kind of crazy right? We don't have any heat. It's warming up as spring has begun, but there is still snow on the ground where I live and it gets really cold at night. When I explained that we don't have heat, and it was quite cold, she still kindly stated that 3 days was the soonest they could do it.

I did escalate the issue and talked to a manager of some sort. She too was very kind and professional, but she too said 3 days was their best. She then suggested if we can't wait 3 days, to call a heating and air company to come fix the issue. Then send the invoice to their claims department to get reimbursed. Really?

Am I being unreasonable? You have a technician not finish the job. As a result we're now without heat. To rectify the situation, the best they can do is send someone in 3 days? This all seems nuts to me.

Here's the funny part. I felt like this was not a good fit, so I called Vivint back about an hour ago and asked to cancel the service... They are now trying to find a technician that can come back today. Go figure! We'll see what happens and maybe I'm an isolated case, but if I knew what I know know, I would not have signed up.