Eric L.

Review of National Library of Canada

Security/reception staff take their job a little t...

Security/reception staff take their job a little too seriously. You think you're entering the Pentagon. For all you first-timers, don't pass the reception desk and head for the elevator. You"ll be scornfully called back to the desk, frowned upon and treated like you've committed a crime. Geesh! You're told you need to sign in with them first and given a temporary pass after showing ID. Then you"re sent to the 2nd floor for another registration with photo ID. That's fine. But staff need to lighten up a little; it's a library. And it wouldn't hurt if they tried to smile once in a while.