I stayed at this hotel for four nights following p...

I stayed at this hotel for four nights following previous stays that had been good. This time was a disaster from start to finish. The shower screen over the bath had no seal at the bottom so after I had a shower I realised this when I stood on the floor which was a pool of water. I let reception know and the issue was rectified when I returned later that day. The bar service was appalling, we asked if snacks were available to be told they were and would come back to us shortly, 40 mins later after finishing out drink we received no service. As we left we passed the lady we had dealt with and said not to worry as now leaving, she apologised and said she forgot as was busy. The next issue was on our day before departure when we had been out all day and returned around 11pm to find out room had not been serviced, I went to reception and they said would look into why this was. I asked if I could have fresh towels for the morning and was told someone would bring them. They brought them soon after along with two bottles of complimentary water by way of an apology. We checked out the next day and no one asked how our stay had been or mentioned the issue the previous evening. The bill had no charges for the stay and the room had been prepaid. A few days after returning home I noticed a charge on my current account. I spoke with someone via email to query this and was told it was for the water we consumed, so apparently the complimentary water didn t seem to be. I was sent an email regarding my complaint with a reference number and also told that someone would be in contact from the hotel in 3 days, a week passed and no contact. I replied to the email stating this and was told they had found out my room wasn t serviced as the do not disturb sign was on the door, it was, up until we went out at noon, so it would seem that if you don t leave your room exactly when housekeeping come past to service your room then you miss your chance. I was told they would credit some points to my Hilton honors account. So to summarise, no refund for the complimentary water and still no contact from the hotel. Will not be staying here again.