We were warned about coming here prior to booking ...

We were warned about coming here prior to booking our trip, but decided to give it a shot as it looked to be a relaxing resort enviroment that offered almost all of the amenities we were hoping for at a single location. The complete misrepresentation of this facility is astounding. The pictures on the websites must be from when the facility was built, as nothing here is remotely close to what is displayed online. The clever placement of mirrors in the room give the illusion of a large living space, however the lack of head room in the tiny loft says otherwise.

From the moment we pulled up and saw the run down signs, buildings, and grounds, we knew we were in for a problem, despite having spent well over a thousand dollars to stay here for our 4 night mini vacation, which will now not happen, so thank you very much for that. Check-in was simple and pleasant, probably the highlight of the entire experience, and we were sent to go find our room.

Advertised as a 4 story "suite" we were extremely upset to pull up, see the building from the outside, and realize that we had already been duped. It's clever marketing, a small landing upon entering the room, 3 steps up to the pool, a few steps down in the pool room to a (maybe) 6' high area for what I'm guessing is changing, and a couple steps up to the only true other floor, where the abysmal amenities of bedroom and bathroom can be found. Opening the door immediately produced an incredible odor which was likely the mold and mildew that we found throughout the room. The couch was torn in many places and smelled. Carpets were stained and frayed. Wallpapers dated and peeling. Tiles broken throughout tiled areas with jagged edges. Lights not working in the 2.5'x4' toilet room. Shower was stained with what appeared to be a scrubbed off black mold or mildew. The glass on the vanity of the bathroom was cracked and broken. The bed still had impressions of what I assume were the last people who stayed there. The champagne tower, the supposed thrill of this ridiculously expensive room, was discolored and chipped.

So, we left the room, figured maybe it was just the room and the activities would be worth changing rooms and trying again, but we couldn't have been more wrong. There wasn't a single thing going on, the highlight of the evening's schedule was looking for a frog that was hidden on site. Wow, what a fun event! A few people could be seen walking around with drinks in hand complaining about missing their horse and carriage ride. Speaking of horse and carriage, is there anyone who regulates the care and condition of these animals? The poor emaciated horse could barely walk, yet he was still being pushed to pull the cart in the heat, struggling to walk through what was clearly a rear right leg injury, and I'm far from a vet or someone with horse experience.

The manager on duty understood our concerns and without even so much as offering another room, coordinated and issued us a refund. Our concerns seem to have been somewhat commonplace, judging by the immediate and unquestioned response. Again, her professionalism and demeanor was the highlight of this entire debacle.

This facility needs an absolutely massive renovation or a complete teardown. Allowing it to continue the way it is is not only irresponsible, but it is unethical. Your misrepresentation of an experience provided is simply unbelievable.