Shanice Nicole

Review of Paramus Honda

DCH Honda has definitely exceeded my expectations!...

DCH Honda has definitely exceeded my expectations! What started out as a horrible day, quickly managed to turn into a blessing in disguise. Despite my very impatient manor and short temper from a horrific morning, the staff of DCH Honda managed to meet my every car need. Initially, I found myself in the Honda service department on a Tuesday morning with a broken key. The broken key sparked the car alarm to go off, waking the neighbors as I struggled to turn it off, with the embarrassment of looking like I stole my own car! Not only was I running late for work, missing a very important meeting, but the thought of waiting amongst many people for my car to be serviced, was what I dreaded most.

I arrived to DCH Honda, aggravated, but managed to keep a level head in explaining the issue at hand. This is where I was greeted by the very friendly staff who explained the entire process from start to finish and why each step in the process was essential. I was told the amount it would cost and told to sit in a waiting room of about 35 other people in need of service. The service was quick and the wait time was minimal!

My day quickly changed once I was greeted by the Service Manager, Christopher Park. He explained, very detailed, the other areas my car needed work and took the time to address my many inquires I had regarding the processes. Chris is very courteous and efficient. I had other issues with my car including the driver side visor and TPMS. Chris and the DCH staff looked into both and found faulty issues, and they were able to be covered. I also won a free oil change off the scratch and win (which I needed). My day got better the moment I stepped into the DCH service department because that one key issue solved several others I had with my car.

Chris and the entire staff were very patient, knowledgeable, and reliable. The entire process of service required another visit to Honda. Both visits were very quick and the service was done correctly. I have no complaints. Chris let me know when the parts arrived and helped set my appointment. My overall experience with DCH Honda was very different from my experiences with other Honda service departments I ve gone to in the past. Those bad experiences from the past, almost stopped me from taking my car to Honda for service all together. However, the experience I had at DCH Honda was an one that will keep me a loyal customer for a very long time.

Kind Regards,
A Happy Customer :)