Nicholas Fyffe

Review of ARRIGO DODGE CHRYSLER JEEP

This service appointment on a Jeep I purchased bra...

This service appointment on a Jeep I purchased brand new from Arrigo Palm Beach literally took 4 days to schedule. After calling the phone number listed on the website and pressing the extension for the Service centre, the phone would consistently ring out, unanswered and return to the main voice message again. With no option to leave a voice message myself I tried for a full day without any success reaching Service. I tried again the following day with the same outcome. After several calls, all unanswered by Service, I contacted the Sales department explaining the situation. I was promised that Sales would contact Service with my details. I received absolutely no contact. I tried this same approach the next day asking Sales to reach out to service with literally no response or attempt at contact at all. On the fourth day reaching out to Arrigo (and Service department still leaving ALL of my calls unanswered) I finally had success with a sales agent convincing a service agent to speak with me. During this conversation I explained the work required and due to the delay in scheduling that was out of my control, I would now require a rental car which was approved and cleared as available as well as confirmation that the car tires I needed were absolutely in stock so we confirmed a 2:30pm appointment with an agreed same day finish. Upon arriving on time for the 2:30 appointment, I was told by a service greeter that Dude, you don t even have an appointment to which I responded that I would like to speak with a manger and was then just simply walked away from without response. I went directly to a very unsympathetic and frankly rude cashier to explain the situation and asked to speak to a Service manager. I was told my appointment hadn t even been entered in the system and the manger wasn t available so I left my details and it was agreed the Manager would contact me via phone which never happened. My service advisor Pat Cece was actually very helpful but due to my appointment that took 4 days to confirm never actually being scheduled in the system with Arrigo, I was forced to wait over 45 minutes to provide all necessary information all over again whilst they checked if the requested tires and rental car were still available. Due to this ordeal running far longer than anticipated and my insurance details required for a rental being in my car that had had already been taken away, I had to then decline the rental car and take Uber and Taxis instead which ultimately left me out of pocket and already late for appointments. It was also debated whether the work would be completed the same day despite this being guaranteed when I actually made the appointment. Upon picking up my car after the service, I explained my frustration with a much more helpful cashier named Lacey. She understood what customer service is and explained that I would have more success speaking with a Service Director instead of Service Manager. Again I left my details expecting a call from the Service Director and still have received absolutely no contact with anyone at Arrigo expect for automated messages asking me to rate my experience. This has been a very frustrating and disappointing situation for me and the lack of communication has left me very cautious about purchasing again from Arrigo. I have no complaints about the Automobile itself or the mechanical work performed but but the total lack of communication, the lack of ability to contact the Service department to even schedule an appointment certainly makes me cautious to purchase another vehicle from this dealership. I made it clear to several people including those contacting the service manager and director that I was planning the purchase of a second car from Arrigo however the lack of communication, clerical errors and ability to reach anyone has me reconsidering. The fact that weeks later, neither Service Director nor Service Manager EVER bothered to contact me highlights the poor level of communication and level of respect for their customers after purchase. What a disappointing experience.