Very difficult company to work with but this is a ...

Very difficult company to work with but this is a loan servicing company so you do not have a choice if they service your mortgage. Thier website is primitive and very user Unfriendly. The challenging website seems to be purposefully difficult. My experience with customer service staff has been difficult largely because the staff has often been unable to answer very simple questions. They seem to be reading pre-composed responses or rehearsed responses. This company has been investigated by state and federal authorities on many occasions for a variety of infractions at many levels from both the consumer side and at higher levels of administration. The fines paid by the company do not seem to result in an improvement in service. Maybe the company views the fines as a cost of doing business. I think the government needs to do more to get loan servicers to be more consumer friendly but then who is the true customer of the loan servicer---the consumer or the investor?